Support

Help center

Answers to the most common questions about our games. Can't find yours? We are happy to help.

General

Are your games free?

Yes. Cozy Duck Diner, Little Duck Pond and LowLand Roastery are free to download and have no in-app purchases. LifeNovel gives you free turns to try it, then offers credits or a monthly plan.

When will the games be on Google Play?

Soon! Each game page shows its current status, and we announce every launch in our news.

Which devices are supported?

Our mobile games run on Android phones (Little Duck Pond needs Android 7.0 or later). LifeNovel runs in a modern web browser on a computer or phone.

Do I need to be online?

The mobile games can be played offline. You only need a connection to watch optional reward ads, and for cloud save in Little Duck Pond. LifeNovel needs a connection.

How do ads work?

Only when you ask. A short video plays after you tap a button marked with a TV or "Ad" label and the reward it gives. There are no banners or pop-ups, and every game is fully playable without ads. If no ad is available, nothing breaks. More in this post.

Cozy Duck Diner

Does my diner earn money while I'm away?

Yes. The diner keeps earning while the game is closed, up to a limit. Collect it when you come back — or watch an optional ad to triple it.

What does Grand Renovation do?

It starts your diner over in exchange for Stars. Each Star adds +10% to your income forever. Coins, dish levels, staff and tables reset; Stars, golden feathers, decorations and quests are kept.

How do I change the language?

The game starts in Vietnamese if your phone is set to Vietnamese, and in English otherwise. You can switch any time in the game's settings.

Little Duck Pond

How do I get a particular breed?

Every way you care for a duckling adds to one of five leanings: Water (fish, shrimp, baths, swimming), Flower (strawberries, lettuce, lotus seeds), Sun (playing ball, corn, worms), Moon (lullabies at night, mooncakes) and Love (petting, heart cookies). When it grows up, its strongest leaning plus its egg type decide the breed. Some secret breeds need something special — keep experimenting!

Can my ducks die?

Never. When you're away their needs drop slowly but stop at a safe floor, and grown-up ducks keep collecting coins and laying eggs for you.

How do I move my pond to a new phone?

Sign in to Google Play Games with the same Google account on both phones. Your pond is backed up to the cloud and restored on the new phone.

Which languages are available?

Vietnamese, English, Spanish, Portuguese, Indonesian, Thai, Japanese, Korean and Simplified Chinese. The game follows your phone's language, and you can change it in Settings.

LowLand Roastery

How do I get promoted?

Earn enough experience and your next shift becomes a review shift. Finish it with 4★ or more to move up a rank. Three write-ups and you'll be demoted — so keep the Goose Boss happy!

Is it available in English?

Not yet — LowLand Roastery is in Vietnamese for now.

Is LowLand Roastery a real coffee chain?

No. It's a light-hearted parody and is not affiliated with any real brand.

LifeNovel

Can I play LifeNovel now?

Not yet. LifeNovel is in development and not open to the public. Follow our news to hear when it is.

How do credits work?

Every played turn costs credits according to what it really costs to run — turns with scene images cost more than text-only turns. New players get free turns to try it. Retries are never charged. See Purchases & Refunds.

Who can see my stories?

Only you. To write each turn, the relevant part of your story is sent to our AI provider; we do not publish your stories or use them to train our own models. See the Privacy Policy.

Is there any content filter?

LifeNovel is for adults (18+) and allows mature fiction, but some things are never allowed — see the Acceptable Use Policy.

Progress & privacy

I reinstalled the game and lost my progress. Can you restore it?

Cozy Duck Diner and LowLand Roastery save only on your phone, so uninstalling or clearing the app's data deletes the save, and we have no copy to restore. Little Duck Pond can restore your pond from Google Play Games cloud save.

How do I delete my data?

Follow the steps in Delete your data.

How do I turn off personalized ads?

On Android, open Settings → Google → Ads to opt out of personalized ads or reset/delete your advertising ID.

Reporting a bug

Email [email protected] and include:

  • The game and its version (shown in the game's settings, or in Settings → Apps on Android).
  • Your phone model and Android version — or your browser, for LifeNovel.
  • What happened, and what you expected to happen.
  • A screenshot or a short screen recording if you can.

We try to reply within a few business days.